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AI-Driven Customer Experience
In today's economy, creating intelligent customer experiences is a key differentiator for organizations looking to compete and gain a competitive advantage. Use of AI and especially Generative AI became more prevalent in the business world. We will discuss some of the work we did on creating an AI-Driven CX Platform that offers data management, Customer360 views, personalization and chatbots infused with Generative AI, and advanced security features. We will also discuss practical use cases and outcomes of our approach.
Target Audience: Managers, Decision Makers, Leaders
Prerequisites: None
Level: Advanced
Currently a Principal AI Strategist with Amazon, Zorina Alliata works with global customers to find solutions that speed up operations and enhance processes using Artificial Intelligence and Machine Learning. Zorina is also an Adjunct Professor at Georgetown University SCS and OPIT, as a creator and instructor for AI courses.
Zorina is involved in AI for Good initiatives and working with non-profit organizations to address major social and environmental challenges using AI/ML. She also volunteers with the Zonta organization and as the Chair of the Artificial Intelligence Committee at AnitaB.org, to support women in tech.
You can find Zorina on LinkedIn:
https://www.linkedin.com/in/zorinaalliata/
Hara Gavriliadi is a Senior CX Strategist at AWS Professional Services helping customers reimaging and transforming their customer experience using data, analytics, and machine learning. Hara has 13 years of experience in supporting organisations to be more data-driven, and turning analytics and insights into commercial advice to enable growth and innovation. Hara is passionate about ID&E and she is an AWS GetIT Ambassador inspiring young students to consider a future in STEAM.
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